Woman : Hello Pontins Customer Service
Me : Oh hi....blah....blah....who I am, etc. Thank you for the voucher, but there's no way we can fit a weekend away in before the end of October. Could it be extended?
Woman : You can't get a weekend break before Oct 08?
Me : No, the voucher states 07.
woman : Oh I am sorry. I meant to put 08.
Me : Er.... actually you did....... *insert very embarassed smilie here*